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Amazing Paper

Frequently Asked Questions

 

About orders -

Currently our website orders are for within Australia only.

If you are overseas we suggest you contact someone you know in Australia and they can both order and receive the goods on your behalf.

For enquiries please email Kevin on - kevin@amazingpaper.com.au

 

How do I pay?

There is a minimum order value of $20 (although this amount can include the postage). Payment can either be done via us phoning you back for credit card details, EFT or via PayPal. Currently we are no longer taking international orders.

 

What discounts are available?

Discounts for bulk purchase start from as little as 100 of the same item.  Various discount structures apply, depending on the item purchased.   See Bulk Rates for full details.

For all large orders please contact Kevin on - kevin@amazingpaper.com.au for pricing and availability.

 

Shipping costs and sending out your order.

For all orders being sent the Grand Total shown on the Order/Payment page includes the $15.00 shipping cost. (see below for details).

For all normal orders requireing one parcel up to a maximum weight of 5kgs we charge a flat rate of $15.00. additional postal charges may need to be added for orders above this weight and involving more than one parce. The $15.00 postal charge covers all states except Western Australia and Northern Territory where extra postal charges may be necessary. We will email you regarding any additional charges.

Once orders are paid for they are sent out as soon as possible.

If your order is urgent and requires Express Postage or to be couriered please contact us and we can advise the costs involved.

 

Is everything on your website in stock?

We endeavour to keep good stocks of all our products, however we cannot guarantee that sufficient stock will be available when you place an order. Generally if an item is not in stock it can take up to 7 days to be recieved from suppliers. If  by chance there is a drastic delay in supply we will contact you to advise.

 

What size is your paper?

A4 is the standard paper size. It is 297mm x 210mm.  Our printable papers are in this size.  We also stock larger size sheets of decorative/oriental papers.  The sheet sizes vary from paper to paper and is noted in the information for the particular paper.

A5 is half an A4. It is 210mm x 148mm.

A6 is half an A5. It is 148mm x 105mm (postcard size)

 

What size envelopes are available?

The envelope sizes below come in a wide range of colours and paper types.  They are the most common envelope sizes.

DL - 110 x 220mm (standard business size, Post Office Preferred)

C6 - 114 x 162mm (postcard size, Post Office Preferred)

11B - 90 x 145mm (Post Office Preferred)

C5 - 162 x 229mm  

130mm square

160mm square  

If you are designing your own invitation or announcement, it is a good idea to work with one of the above sizes, as envelopes in other sizes are not easily available, and often only come in white or cream colours.

We do stock some envelopes in other sizes: 100, 105, 120 and 150mm square and 150mm square, as well as C4 size and some "odd size" envelopes (130 x 190mm, and 130 x 180mm).

 

Colour Variations

We have endeavoured to ensure that product images are an accurate colour representation of the actual product, however onscreen colours may appear slightly different depending on how your particular monitor screen is calibrated.  In addition, whites and creams are especially difficult to represent accurately.  We have included a description of the colour in the information about the product in order to help overcome that.  In addition, all stock may vary slightly from batch to batch and this is particularly so with handmade papers.

 

What sort of printer can I use?

Many of our customers are doing their own printing using a laser or inkjet printer at home or work. It is advisable to know what sort of printer you will be using before coming to the shop or ordering online as some papers are only suitable for one type of printer.

An inkjet printer uses small ink cartridges and generally requires an absorbent surface for the ink. Papers with a pearl or metallic finish, and translucent papers, often don't work well in an inkjet because of the non-absorbent finish on the paper. The ink may take a long time to dry and may "bleed" or "feather", and may not produce a sharp image.

A laser printer uses “toner” as the “ink” which is fused to the paper by heat, and is therefore recommended for use on metallic, pearl and translucent papers.

Although photocopiers use a similar method to laser printers, they often use a different heat and speed, and will not necessarily produce the same results as a laser printer. The only papers that are recommended for use in a photocopier are those in the Optix range.

We have included a recommended printer type for all the printable papers we stock. If you wish to use a different type of printer than that recommended, we strongly advise you to test the paper first as we cannot be responsible for any resulting damage to the printer or paper.

Paper Weight: This is the term used to describe the thickness of the paper. Paper or “text” weight ranges from 80gsm to 125gsm. Card or “cover” weight ranges from 200gsm to 330gsm. Most printers for home use have a maximum recommended paper weight for printing onto of around 160gsm, which is midway between paper and card weight. With the exception of our “Mid-weight” card, we don’t recommend printing on card weight if you are using a home printer. Information on the weight of all our paper and card is included in the description of the item.

Professional Printing Services: a professional printer can usually print on a variety of surfaces and weights, and can sometimes print with metallic and/or raised inks. If you intend using a professional printer it is a good idea to check with them first about what they can and cannot print on, and their preferred size.

 

Invitation Wording

How you word your wedding invitation is entirely up to you – the etiquette rules of the past no longer apply. Wording will differ depending on whether the invitation is coming from you, one set or parents or both sets of parents. Additionally, divorced and/or remarried might need to be included on the invitation.

Make sure you have included the day, date, time and place for the ceremony, and for the reception, plus any special information about dress, young children or wedding gifts. Even if you are enclosing a separate rsvp card, it is a good idea to state the date by which you require a response on the invitation itself.

We recommend you ask a friend to check the invitation wording before you do the final printing, just to be sure that all the required information is there and that there are no spelling errors – it could save you a lot of time, money and embarrassment later on!

If you need some wording suggestions, we have wedding ones here, and christening ones here.

 

Can I get a refund?

Apart from your statutory rights to a refund, our refund policy is as follows. We do not give refunds for change of mind - for example, you have bought too many, you want to change the colour, you have decided you no longer need a particular item. However, we will gladly exchange or issue a credit note for goods returned to us undamaged, and in their original packaging, within 14 days of receipt by you. Postage and handling charges for goods returned for exchange or credit are at the expense of the customer. 

 

Errors & Discrepancies

Any errors and discrepancies must be brought to our attention within seven days of receipt of goods.

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101 Church Street St.Peters NSW 2044, Australia
Phone: (02) 9519 8237 Fax: (02) 9557 6126
Email: admin@amazingpaper.com.au

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