You will not be required to provide payment details online when you place your order. Once we have received the order, we will collect the goods, find out about availability of anything not in stock, apply any discounts and work out the postage. We will phone (or email) you to advise you of the total amount payable, and we can take credit card details over the phone. We accept Mastercard, Visa and American Express. We do not accept Diners Club or cheques. Australian customers can also choose to pay by direct debit, and overseas customers can use PayPal. A handling fee of $2.50 applies to every order that is not being personally collected from the shop. There is a minimum order value of $20 (although this amount can include the postage and handing fee).
All prices are in Australian Dollars and include GST, and are subject to change without notice. If you are ordering from outside Australia, GST does not apply and it will be deducted manually on receipt of your order. International customers should be aware that their government may impose an import tax or duty on overseas goods. This fee is wholly the responsibility of the customer. We suggest you contact your government customs or postal department for details of any applicable charges.
Discounts for bulk purchase start from as little as 50 items. Various discount structures apply, depending on the item purchased. Discounts are applied manually when we receive your order. See Bulk Rates for full details.
Orders are sent as soon as payment is made - 85% of orders are despatched the same day they are received.
As a general rule, we send by Australia Post, and postage is charged at cost. We do not have a flat rate - postage will depend on size, weight, and distance. We can also send by courier to some locations; and you are welcome to arrange for collection by your own courier. We can also send Express Post. Mention any delivery requests in the comments box on your order. Delivery charges are calculated manually once we receive your order, and you will be advised of these charges when we contact you for payment.
We endeavour to keep good stocks of all our products, however we cannot guarantee that sufficient stock will be available when you place an order. We will advise you of the availability of the goods you have ordered when we contact you for payment details. If any item is not available we will inform you of when it is expected back in stock.
A4 is the standard paper size. It is 297mm x 210mm. Our printable papers are in this size. We also stock larger size sheets of decorative/oriental papers. The sheet sizes vary from paper to paper and is noted in the information for the particular paper.
A5 is half an A4. It is 210mm x 148mm.
A6 is half an A5. It is 148mm x 105mm (postcard size)
The envelope sizes below come in a wide range of colours and paper types. They are the most common envelope sizes.
DL - 110 x 220mm (standard business size, Post Office Preferred)
C6 - 114 x 162mm (postcard size, Post Office Preferred)
11B - 90 x 145mm (Post Office Preferred)
C5 - 162 x 229mm
If you are designing your own invitation or announcement, it is a good idea to work with one of the above sizes, as envelopes in other sizes are not easily available, and often only come in white or cream colours.
We also stock some 100mm square and 150mm square envelopes, as well as C4 size and some "odd size" envelopes.
We have endeavoured to ensure that product images are an accurate colour representation of the actual product, however onscreen colours may appear slightly different depending on how your particular monitor screen is calibrated. In addition, whites and creams are especially difficult to represent accurately. We have included a description of the colour in the information about the product in order to help overcome that. In addition, all stock may vary slightly from batch to batch and this is particularly so with handmade papers.
Many of our customers are doing their own printing using a laser or inkjet printer at home or work. It is advisable to know what sort of printer you will be using before coming to the shop or ordering online as some papers are only suitable for one type of printer.
An inkjet printer uses small ink cartridges and generally requires an absorbent surface for the ink. Papers with a pearl or metallic finish, and translucent papers, often don't work well in an inkjet because of the non-absorbent finish on the paper. The ink may take a long time to dry and may "bleed" or "feather", and may not produce a sharp image.
A laser printer uses “toner” as the “ink” which is fused to the paper by heat, and is therefore recommended for use on metallic, pearl and translucent papers.
Although photocopiers use a similar method to laser printers, they often use a different heat and speed, and will not necessarily produce the same results as a laser printer. The only papers that are recommended for use in a photocopier are those in the Optix range.
We have included a recommended printer type for all the printable papers we stock. If you wish to use a different type of printer than that recommended, we strongly advise you to test the paper first as we cannot be responsible for any resulting damage to the printer or paper.
Paper Weight: This is the term used to describe the thickness of the paper. Paper or “text” weight ranges from 80gsm to 125gsm. Card or “cover” weight ranges from 200gsm to 330gsm. Most printers for home use have a maximum recommended paper weight for printing onto of around 160gsm, which is midway between paper and card weight. With the exception of our “Mid-weight” card, we don’t recommend printing on card weight if you are using a home printer. Information on the weight of all our paper and card is included in the description of the item.
Professional Printing Services: a professional printer can usually print on a variety of surfaces and weights, and can sometimes print with metallic and/or raised inks. If you intend using a professional printer it is a good idea to check with them first about what they can and cannot print on, and their preferred size.
How you word your wedding invitation is entirely up to you – the etiquette rules of the past no longer apply. Wording will differ depending on whether the invitation is coming from you, one set or parents or both sets of parents. Additionally, divorced and/or remarried might need to be included on the invitation.
Make sure you have included the day, date, time and place for the ceremony, and for the reception, plus any special information about dress, young children or wedding gifts. Even if you are enclosing a separate rsvp card, it is a good idea to state the date by which you require a response on the invitation itself.
We recommend you ask a friend to check the invitation wording before you do the final printing, just to be sure that all the required information is there and that there are no spelling errors – it could save you a lot of time, money and embarrassment later on!
Brads, paper fasteners, split pins, studs: these are all names for small pins that can be used to secure translucent or other papers. The metal prongs are inserted through the layers to be fastened together, and then opened out flat to secure the layers. We recommend using an awl to make the holes for the studs. Studs are available in a variety of size, shapes and colours.
Vellum: traditionally, vellum referred to calfskin prepared for writing on. Nowadays the term vellum also refers to machine-made translucent papers, ie those that are semi-transparent. Translucents are available in a wide variety of colours and patterns and can be printed using a laser printer.
Rice Paper: is sometimes used to mean translucent papers, and sometimes to mean oriental unryushi papers.
Apart from your statutory rights to a refund, our refund policy is as follows. We do not give refunds for change of mind - for example, you have bought too many, you want to change the colour, you have decided you no longer need a particular item. However, we will gladly exchange or issue a credit note for goods returned to us undamaged, and in their original packaging, within 14 days of receipt by you. Postage and handling charges for goods returned for exchange or credit are at the expense of the customer.
Any errors and discrepancies must be brought to our attention within seven days of receipt of goods.